Ordering and FAQ

Ordering and FAQ

 

Where is NK Forster Guitars?

I live and work in Nerang, the Gold Coast, southeast Queensland, Australia. We are between the sea and the mountains. Its nice. I do sell a few guitars here in Australia, but most of my work goes to the USA, the UK, Europe and Japan.

 

How to order a Forster instrument.

Email me via the contact form below.

I’ll send you a price list. If my work is within your budget we can go into more detail about what you’d like.

Next, I send you the warranty to look through.

You ask any questions, and if you want to order you send a non-refundable deposit. This deposit protects you from future price rises or currency fluctuations, gets you your “build slot” and approximate delivery time.

Then I make your instrument.

When I am satisfied that the instrument is ready I will contact you.

You send the balance due and the instrument is sent to you, or if you prefer, you can come and collect in person.

If for some reason you’re not happy with your instrument, we can see what the issue is, and sort it out.

 

How long is the waiting list?

From the time you place your order expect a 12 – 18 month wait. I try my best to get things done on time.

 

I live a long way from you, how do you honour the warranty?

In the rare event of a warranty issue coming up, you can ship the instrument back to me if you wish, but if it is more convenient, warranty issues are dealt with by luthiers in your own country. I have a great working relationship with repair folk in North America, UK, Europe and Asia. You’re covered!

 

Do I have to commission an instrument? I’m more suited to buying “off the peg.”

Most of what I make is still to commission but one or two instruments a year will be available through dealers in the UK, USA or Japan.

If anything comes up – a new model, a used instrument, or an ex-demo one, the newsletter subscribers find out first. In 2015, three instruments came up on the newsletter, in 2016 there were four including one that was being sold by a USA dealer.

The newsletter subscribers always find out first.

So if you are seriously interested in buying my work, please get in touch via the contact form at the bottom of this page.